Welcome to THE KNAST. These General Terms and Conditions set out the basis for using our website and enjoying the experiences and services we offer.
§ 1 Scope of Application
§ 1 Scope of Application
(1) These General Terms and Conditions (“GTC”) apply to all contracts concluded through the online shop operated by THE KNAST GmbH & Co. KG (hereinafter referred to as “THE KNAST”) and its customers (hereinafter referred to as the “Buyer”).
(2) The version of these GTC valid at the time the contract is concluded shall apply. Any terms and conditions of the Buyer that deviate from or conflict with these GTC shall not be recognized unless THE KNAST has expressly agreed to their validity in writing.
§ 2 Format of Contract
(1) The presentation of products in the online shop does not constitute a legally binding offer but rather an invitation to the Buyer to submit an offer.
(2) By clicking the “Buy Now” or “Place Order” button, the Buyer submits a binding offer to purchase the selected products. Acceptance of the offer takes place through a separate order confirmation sent by email or by the execution of the order.
(3) The language of the contract is German.
§ 3 Gift Vouchers
3.1 Validity Period
Gift vouchers purchased through THE KNAST online shop may be redeemed within the statutory limitation period of three years in accordance with Section 195 of the German Civil Code (BGB). The limitation period begins at the end of the calendar year in which the voucher was purchased. Any unused voucher balance expires once the statutory limitation period has elapsed.
3.2 Redemption Conditions
THE KNAST gift vouchers may be redeemed for the following services:
- Food and beverages at THE KNAST Restaurant
- Drinks and services at THE KNAST Bar
- Overnight stays at THE KNAST Hotel
- Tickets and services for THE KNAST events
Vouchers can only be redeemed on site at THE KNAST, Söhtstraße 7, 12203 Berlin, Germany. Online redemption is not available. Access to THE KNAST premises is reserved for adults only.
3.3 Partial Redemption
Partial redemption of gift vouchers is not possible. The voucher must be redeemed in full in a single transaction. Any remaining balance will expire and cannot be paid out or transferred to a new voucher.
3.4 Cash Redemption
Cash payment of the voucher value or any remaining balance is excluded. Gift vouchers are non-transferable unless expressly agreed otherwise in writing.
3.5 Lost Gift Vouchers
Gift vouchers are delivered digitally by email after purchase. THE KNAST recommends saving or printing the voucher. If you lose your voucher, please contact us at info@theknast.de, stating your order number and the email address used for the purchase.
THE KNAST may reissue the voucher provided that the identity of the original purchaser can be clearly verified. There is no legal entitlement to a replacement if the voucher has already been redeemed or if proof of purchase cannot be provided. THE KNAST accepts no liability for misuse by third parties.
3.6 Combination with Other Promotions
The use of multiple gift vouchers within a single transaction, as well as the combination of gift vouchers with discounts, promotional offers, or special campaigns, is permitted only if expressly approved by THE KNAST in writing.
§ 4 Reservation and Booking Terms
4.1 Restaurant and Bar
Table reservations can be made via the reservation system linked on our website or by email at info@theknast.de. Reservations are free of charge but require credit card authorisation.
THE KNAST reserves the right to cancel a reservation without prior notice if the guest has not arrived within 15 minutes of the agreed reservation time and to reassign the table accordingly.
For reservations of eight or more guests, THE KNAST may require written confirmation or advance payment.
4.2 Hotel
Hotel bookings can be made through our website or by email. A booking becomes binding once THE KNAST has confirmed the reservation in writing (e.g. by email).
Unless otherwise agreed at the time of booking, the following cancellation policy applies:
- Free cancellation up to 48 hours before arrival.
- For cancellations made less than 48 hours before arrival, or in the event of a no-show, the cost of the first night’s stay will be charged.
4.3 THE KNAST Events
Tickets for THE KNAST events are available through Eventbrite or, where available, at the door. Once purchased, tickets cannot be exchanged or refunded.
If an event is cancelled by THE KNAST, the full ticket price will be refunded. If an event is rescheduled, ticket holders may request a refund if they are unable to attend on the new date.
THE KNAST reserves the right to make reasonable changes to the event programme, schedule, participants, menu, or venue for operational reasons, provided that the overall character of the event is not materially affected.
§ 5 Retention of Title
The goods shall remain the property of THE KNAST until full payment of the purchase price has been received.
§ 6 Warranty
For physical products, the statutory warranty period of two (2) years from the date of delivery applies in accordance with Sections 434 et seq. of the German Civil Code (BGB). If you wish to make a warranty claim, please contact us by email at info@theknast.de. THE KNAST does not provide any additional voluntary warranty beyond the statutory provisions.
Gift vouchers are not subject to warranty claims, as they constitute a means of payment rather than a physical product that can be defective.
§ 7 Right of Withdrawal and Consumer Information
7.1 Right of Withdrawal for Gift Vouchers (Distance Selling)
Consumers generally have a statutory right of withdrawal for gift vouchers purchased through the online shop in accordance with Section 355 of the German Civil Code (BGB). The withdrawal period is 14 days from the date the contract is concluded, i.e. from receipt of the order confirmation.
7.2 Exclusion of the Right of Withdrawal
The right of withdrawal for gift vouchers expires to the extent that the voucher has been redeemed for services that have already been fully performed (Section 356(4) of the German Civil Code (BGB)). The same applies to gift vouchers personalised according to the consumer’s individual specifications.
In accordance with Section 312g(2) No. 9 of the German Civil Code (BGB), no right of withdrawal exists for tickets to THE KNAST events, as these are contracts for leisure services provided on a specific date or within a specific period.
Likewise, no right of withdrawal applies to hotel bookings for a specified stay period in accordance with Section 312g(2) No. 9 of the German Civil Code (BGB).
7.3 Right of Withdrawal for Physical Products
For physical products, consumers have a statutory 14-day right of withdrawal, beginning on the day they receive the goods.
7.4 Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.The withdrawal period is 14 days from the date the contract is concluded (for gift vouchers) or, in the case of physical products, from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods.
To exercise your right of withdrawal, you must inform us (THE KNAST GmbH & Co. KG, Söhtstraße 7, 12203 Berlin, Germany, Email: info@theknast.de) of your decision to withdraw from this contract by means of a clear statement.
To meet the withdrawal deadline, it is sufficient that you send your notification before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and, in any event, no later than 14 days from the day on which we receive your notice of withdrawal.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.
§ 8 Prices and Payment
(1) All prices stated are final prices and include the applicable statutory value-added tax (VAT).
(2) Payment must be made using one of the payment methods offered in the online shop. Gift vouchers will be delivered digitally by email to the address provided once full payment has been received.
§ 9 Limitation of Liability
(1) THE KNAST shall be liable without limitation for damages resulting from injury to life, body, or health, as well as for any damage caused by intentional misconduct or gross negligence.
(2) In the event of a slightly negligent breach of a material contractual obligation, THE KNAST’s liability shall be limited to the foreseeable damage typical for the contract. Any further liability for slightly negligent breaches of duty is excluded.
§ 10 Data Protection
The collection and processing of personal data is carried out in accordance with our Privacy Policy, available at https://theknast.de/en/privacy-policy/ (oder der korrekten englischen Datenschutzerklärung).
§ 11 Final Provisions
1) These Terms and Conditions shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) Should any provision of these Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
(3) To the extent permitted by applicable law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms and Conditions shall be Berlin, Germany.
(4) THE KNAST is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.